Frequently Asked Questions
Everything you need to know about shopping with DAKS, from shipping and returns to our heritage quality standards.
What is the standard delivery timeframe for my order?
Standard shipping typically takes 3-5 business days within the domestic region. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for luxury apparel?
We offer a 28-day return policy for all items, provided they are in their original condition with all tags and security seals intact. Please note that bespoke or personalized items are non-refundable.
How can I ensure I am choosing the correct size?
Each product page features a detailed 'Size & Fit' guide. As our tailoring follows traditional British standards, we recommend consulting these measurements or contacting our concierge for specific fit advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment solutions including PayPal, Apple Pay, and Google Pay.
Are DAKS products covered by a warranty?
Yes, we take immense pride in our craftsmanship. All DAKS products are covered by a 12-month warranty against manufacturing defects. This does not cover standard wear and tear or accidental damage.
Do you offer international shipping?
DAKS ships to over 50 countries worldwide. International delivery times vary by location, and any applicable duties or taxes will be calculated at the final stage of checkout.